Recovering a lost sale made easy
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Entice a customer to stay as soon as you detect cart abandonment.Exit intent
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Choose the strategy that works: use content, an offer, or social proof.Layer techniques
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Trigger your message onsite or via any email provider for maximum effect.Trigger anywhere.
- Entice them through the checkout process
Want to guide them through checkout - or have a second chance to recover a lost sale? Our solution can sense a sudden movement towards the exit or leaving the checkout process can be triggers for offers. Pulling in-page and behavioral data, you can personalize the offering for different points of exit and different customer segments. -
Not all routes are equal
Use in-page data to personalize the offering for different points of exit. - Target the right visitors with the right promotional emails
You decide how irresistible the deal is: Free shipping for some, discounts for others, only so many left in stock. Tailor the offer for different visitor segments - according to your visitor profiles and business targets.
- Determine the lost sale
Understand why shoppers abandon. Use analytics to explore this segment, looking at their preferences, behavior, and history. -
Prevent all kinds of abandonment
With Coveo you can do onsite search, page, and form abandonment, as well as cart recovery emails after potential shoppers have left.
See how Express Gifts took advantage of intelligent abandonment recovery here. - Tailored for maximum impact
Monitor the impact of your cart and fine-tune parameters like filtering conditions; or time between adding to basket and emails.
- Integrate cart abandonment emails with your ESP
Fully integrated with the leading email service providers, you now have complete control over your email marketing: the email template, adherence to opt-out lists, frequency capping rules, and reporting. -
Product recommendations in email
Create upsell or cross-sell opportunities alongside cart abandonment by leveraging other Coveo experiences such as product recommendations. - Fully configurable
You decide which events in your funnel qualify visitors for recovery efforts (for example, basket adds, onsite search, product view, form completion) and how long you want to wait before sending out a recovery email.
