30 mai 2019 | Ville de Québec, QC

Coveo Named a Leader in Latest Cognitive Search Report by Independent Research Firm

Company earns spot in highest possible designation in Independent Research Firm’s evaluation

Coveo, a leader in AI-powered business solutions, announces today that it has been named a leader in The Forrester Wave™: Cognitive Search, Q2 2019.

The report evaluates 12 vendors on 24 criteria, grouped by Current Offering, Strategy and Market Presence. Coveo received among the highest scores in the market presence category.

“Coveo offers enterprise customers relevancy through a comprehensive portfolio of cognitive search products and industry solutions,” the report says. “Enterprises can take immediate advantage of Coveo’s cognitive search capabilities by using prebuilt applications, such as customer self-service, customer communities, in-product intelligence, and many more.”

The report notes that “employees and customers have an insatiable need for information. Cognitive search delivers it. It augments employees’ intelligence to help them make smarter decisions and complete tasks faster. It helps customers support themselves and find information about products and services."

“We are honored to be recognized as a leader in yet another leading research firm report, The Forrester Wave™: Cognitive Search, Q2 2019,” Coveo CEO Louis Tetu said. “We believe this recognizes the trust our customers place in us, and their success using Coveo to transform their organizations with AI and relevance to create world-class digital experiences in commerce, service and the workplace.”

Coveo has been proven to help Global 2000 enterprise customers deliver on the promise to deliver a million unique experience to a million people through the power of artificial intelligence. Customers have achieved significant results such as enabling their business to grow and scale, delivering significant savings in operational costs, and more. For more details, check out the recent press release highlighting the award-winning customers at Coveo Impact.

According to The Forrester Wave™ Report:

AI and Architecture are Key Differentiators

As legacy enterprise search technology becomes outdated and less effective, use of AI technologies such as natural language understanding will dictate which providers will lead the pack. Vendors that can provide ingestion intelligence and intent intelligence position themselves to deliver the most relevant search results to their customers.”

“Coveo offers strengths in data connectors, data ingestion intelligence, and tuning. Customers will find Coveo attractive for multiple enterprise scenarios, including software-as-a-service (SaaS) applications, custom search, and everything in between,” the report states.

Coveo has invested heavily in research and development to continuously improve its artificial intelligence technology; the company has a proven track record in continuous innovation to stay ahead of the market, delivering new integrations, releases and solutions every year. The company recently launched a new product for Commerce after seeing market demand for solution to personalize product catalogs and recommendations to shoppers’ needs.

The Forrester Wave™ report positioning is dependent on Forrester’s evaluation of the vendor’s market presence, strategy, and current offering in regards to Cognitive search. To be considered for inclusion in the report, vendors must have a comprehensive, differentiated cognitive search solution, that is not technologically embedded in any particular applications. The vendors must have referenceable, large enterprise customers using the cognitive search solution.

For more details about Coveo's placement, please view the full report.

À propos de Coveo

Personnaliser vos relations d'affaires.

Coveo utilise les technologies de recherche et d'intelligence artificielle afin de personnaliser chaque expérience numérique pour les clients, partenaires d’affaires et employés. Coveo combine la recherche de contenus unifiés, l'analytique des interactions unifiées et l'apprentissage machine afin de livrer une information pertinente et contextuelle, ainsi que d’émettre des recommandations sur chaque interaction au sein de votre entreprise, rendant ainsi la personnalisation des sites Web, le cybercommerce, la gestion des centres d'appels et les portails intranet simples, efficaces et riches en contenu, en plus d’améliorer la conversion. Coveo est également intégrée à de nombreuses applications d'affaires de pointe de fournisseurs telles que Salesforce, Microsoft Dynamics, ServiceNow, Sitecore et autres. Coveo s'allie aux acteurs technologiques mondiaux les plus importants et cumule plus de 1 500 activations au sein d'organisations de moyenne et grande envergure, à travers de multiples industries.

Coveo est une marque de commerce de Coveo Solutions, Inc.

Restez à l’affut des dernières nouvelles et du contenu de Coveo en vous abonnant au Blog Coveo, et en suivant Coveo sur LinkedIn, Twitter, et YouTube.