Hello, everyone. We are thrilled to have you with us today at Coveo Relevance 360. I'm Sheila Morin, chief marketing officer here at Coveo, and I will be your host for the next hour. We are eager to show you how AI and now GenAI are delivering measurable results across the board, driving growth, reducing cost, increasing revenue per visitor, boosting satisfaction, improving profitability at every point of the customer experience. From websites to e commerce to customer service and workplace, AI is delivering impact everywhere. We are seeing success stories across the board. We understand that many of you may feel uncertain about this transformative technology. That's perfectly normal. But today, we aim to reassure you that real ROI with AI and Gen AI is not only possible, but it's happening now. Over the past year, we've helped organizations, big organizations, break free from the cycle of endless POCs, reduce the risk of their homegrown projects, and move forward with AI as a strategic and stress free investment. Be sure throughout the event to use the q and a panel to reach our AI experts. They're standing by. Also, we love to hear your feedback in the chat. Be sure to keep an eye in there. Our team will share resources and links to the customer stories we mentioned during the session. First, we're excited to hear from our chairman and CEO, Louis Têtu. He'll explain why AI is essential at every point of the customer experience, why it's critical to embrace this transformation now, and how we can support you in maximizing your results. Next, we'll hear from our customer and partner, SAP. Michelle Lewis-Miller, VP head of strategy and transformation, will share some incredible results and strategies to get started with AI, engine AI in your organization. Alex Dassa, VP Global Enablement and Business Value at Coveo, will join her. Finally, our president, cofounder, and CTO, Laurent Simoneau, will showcase our latest exciting innovations.

Welcome to Thrive with AI: Maximize Your Digital CX for ROI

Series: Prospérer avec l'IA : maximiser votre CX numérique pour le ROI
Sheila Morin
Cheffe du Marketing, Coveo
Sheila Morin, Chief Marketing Officer at Coveo, kicks off this edition of Relevance 360 with some exciting insights.
You’ll get an overview on how AI and GenAI are delivering real ROI, including how it’s helping enterprises like yours:
- Boost Revenue: AI enhances the customer journey, leading to higher revenue per visitor.
- Cut Costs: Smarter AI-driven systems streamline operations and reduce overhead.
- Increase Satisfaction: Personalization and quick responses improve customer loyalty.
- Drive Profitability: AI delivers efficiency and profitability across all touchpoints.

She sets the stage for our incredible speakers, who’ll share:
- How leading organizations are breaking free from experimentation, reducing the risks of homegrown AI projects and unlocking strategic value - SAP Concur VP of Strategy, Michelle Lewis-Miller,
- Why AI matters at every customer touchpoint: From driving engagement to increasing revenue - Coveo CEO, Louis Têtu
- The newest Coveo innovations that help you do more with AI so you can move faster, achieve more, and trust that your solution is secure - Coveo Founder, Laurent Simoneau

Watch now to see how AI is delivering real ROI — and what steps you can take to get started.