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Surcharge AI Agents with Coveo for Agentforce 2.0

Vue d'ensemble

Chapitres

Transcription

Coveo for Agentforce 2.0 takes AI-powered customer service to the next level — helping Agentforce get smarter with better knowledge. Learn how Coveo unifies your enterprise knowledge from across all systems, grounds Agentforce with the best context, and gives you greater control to deliver precise, personalized answers at scale.

Highlights:

Unified Knowledge Access — Connect and ground Agentforce with all your enterprise content, across 40+ repositories and formats.
Smarter AI Retrieval — Power more accurate, context-aware responses using Coveo’s proprietary AI and RAG models.
Unlock Service Actions — Answer questions, classify cases, solve cases, generate knowledge articles, draft responses.
Enhanced Control & Context — Customize prompts, leverage user and case data, and tailor AI outputs to your needs.
Seamless Integration — Accelerate Agentforce implementation while preserving Data Cloud credits for structured data.