27 juin 2024 | Montréal, QC et CA, États-Unis

Coveo Demonstrates AI Leadership, Winning "AI Search Innovation Award" at 7th Annual AI Breakthrough Awards

Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies

Coveo (TSX: CVO), the leading enterprise AI platform that brings AI Search and generative AI (GenAI) to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, today announced that it has won the "AI Search Innovation Award" in the seventh annual AI Breakthrough Awards. This prestigious award is presented by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

"Our AI platform, built on over a decade of innovation, is purpose-built to transform digital experiences and drive exceptional results for our clients," said Richard Tessier, Co-Founder and SVP of Product at Coveo. "We are honored to receive this award from AI Breakthrough. We remain dedicated to partnering with our clients to help them achieve an AI-experience advantage, maximizing AI to its fullest potential, delivering business value at every customer and employee touchpoint."

The mission of the AI Breakthrough Awards is to honor excellence and recognize innovation, hard work and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry specific AI applications and many more. This year's program attracted more than 5,000 applications from over 20 different countries.

"Coveo's breadth of functionalities provides advanced search, relevant recommendations, unrivaled personalization, and generative answering for powering e-commerce, customer service, workplace and website. As a business grows, so does their content, making discoverability a challenge without the centralization of websites, knowledge bases, and catalogs," said Steve Johansson, managing director, AI Breakthrough. "Coveo has evolved into a holistic AI ecosystem that caters to an array of enterprise needs and use cases, from enhancing knowledge discovery with heightened relevance and generative AI, to boosting employee productivity through centralized search functionalities. We're pleased to award Coveo with the 'AI Search Innovation Award!'"

The Coveo Platform TM integrates AI Search and Generative AI across the enterprise, creating personalized digital experiences that lead to exceptional business results. Coveo's robust and flexible infrastructure unifies content securely, offering AI-powered hybrid search, recommendations, true 1:1 personalization, and trusted generative experiences. This allows each customer, partner, and employee to enjoy a tailored digital journey, realizing the full potential of AI at scale.

Since its launch in 2023, Coveo's Relevance Generative Answering capability has combined large language model (LLM) technologies with Coveo's search and relevance expertise to deliver accurate and reliable information. This generative answering solution seamlessly integrates across multiple uses cases, including website, commerce, customer self-service, agent experience and workplace applications. Coveo's advanced AI search relevance goes beyond basic semantic similarity search, enhancing Retrieval Augmented Generation "RAG" by delivering the most relevant information for LLMs to generate optimal answers. It addresses critical enterprise needs with a comprehensive infrastructure that manages, standardizes, fine-tunes, controls, and self-optimizes search result rankings at scale across all touchpoints.

Watch this video to discover real-world, proven enterprise results with Coveo AI.

À propos de Coveo

Nous croyons fermement que l'avenir est entreprise-à-personne. Que les expériences sont aujourd'hui la ligne de front de la concurrence, un facteur de réussite ou d'échec pour chaque entreprise. Nous croyons aussi que des expériences remarquables améliorent non seulement la satisfaction des utilisateurs, mais génèrent également des gains significatifs pour les entreprises. C'est ce que nous appelons l'avantage de l'expérience IA - le degré auquel le contenu, les produits, les recommandations et les conseils présentés à une personne en ligne s'alignent avec ses besoins, ses intentions, ses préférences, son contexte et son comportement, se traduisant par des résultats d’affaires exceptionnels.

Pour réaliser cet avantage de l'expérience IA à l'échelle, les entreprises ont besoin d'une infrastructure robuste, centrale et composable, capable d'unifier le contenu en toute sécurité et de fournir une recherche, des recommandations, une véritable personnalisation et des expériences génératives de confiance à chaque point de contact avec chaque client, partenaire et employé. Coveo se consacre à apporter cet avantage à chaque point d'expérience, en utilisant des données puissantes et des modèles d'IA robustes pour transformer l'entreprise dans les domaines du commerce électronique, du service à la clientèle, du site Web et du lieu de travail.

La plateforme Coveo est certifiée ISO 27001 et ISO 27018, conforme à la norme HIPAA, conforme à la norme SOC2, et résiliente à 99.999% SLA en termes d'accords de niveau de service. Nous sommes un partenaire Salesforce Summit ISV, une application approuvée par SAP (SAP Endorsed App), un partenaire Adobe Gold, Membre de MACH Alliance et partenaire ISV de Genesys AppFoundry ®.

Coveo est une marque déposée de Coveo Solutions Inc.