Personalized answers, instantly

Personalized answers, instantly

Leverage contextual cues from a person’s search and interactions to provide relevant, personalized answers right on the results page. Smart Snippets extract relevant answers from documents and content, so customers and agents don’t have to click into different articles to find the right one.

Experiences your customers expect, everywhere

Experiences your customers expect, everywhere

Add Smart Snippets to your website, community portal, chatbot, and in-product help to surface your best question-answering content wherever people turn for help. Plus, Coveo carries customer signals for seamless customer support from channel to channel.

Easy configuration, flexible integration

Easy configuration, flexible integration

Configure Smart Snippets AI models with clicks, not code, and start delivering answers to your customers sooner. With Coveo, you have no labeled data to train and can use existing indexed content, giving you faster time-to-value. 

You can even customize the look and feel of Smart Snippet answers with our JSUI and headless frameworks, and APIs.

Get more from your search and relevance engine

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