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How to Deliver an Exceptional Agent Experience

John Ragsdale

VP Recherche, technologie et social, TSIA

Patrick Martin

VP, Support Technique

Bonnie Chase

Gestionnaire senior, marketing chez Coveo

Support agents are the face of the company when customers have issues. The more successful they are, the more successful the customer. Just like customers, agents have consumer-like expectations . They want digital experiences that are relevant and consistent. Those who do not have a strategy to provide swift, unified access to knowledge to their agents will find it difficult to be agile and adapt quickly to changing market expectations.

Join us for this intimate roundtable experience where you’ll meet with peers and industry experts to discuss:

  • How the state of the agent experience is changing in a post-covid environment
  • How to deliver an exceptional agent experience, with relevant and consistent tools
  • How to set up your agents for success with unified access to knowledge
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