Emotion of Design with Don Norman & 7Summits

One of the biggest mistakes companies make today is standing up a customer community and thinking it will solve every self-service problem out there. However, as a result of stand alone communities, we've seen customers continue to struggle with finding what they need and businesses facing decreasing engagement.

Many focus on implementing the right technologies, but forget to consider how that technology fits with the customer’s emotions and helps them move forward in their flow of work.

Coveo and 7Summits come together to bring you a discussion with Don Norman, American researcher, professor, and author, covering how great UX goes beyond design. This webinar is best suited for individuals who are passionate about UX/Experience Design and are currently working on Experience or Design teams.

Watch now!