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Best Practices to Transform your Self-Service Experiences

Presented by Coveo and Salesforce:

Ezmie Bouchard

Gestionnaire Produit, chez Coveo

Lucas Sanders

Alliance Manager, Coveo

Myshka Sansoin

Manager - VoC and Self-Service & Training

Gisah Voss Borges

Self-Service Lead

Jean Michel Theriault

Principal Solution Engineer, Service Cloud

As manufacturers - with reams of complex content in internal systems - it can sometimes be challenging to get the right answers, assets, and information when you need them.

Bombardier, a global manufacturer of recreational products, was able to transform its global dealership self-service network to support over 4200 dealers and achieve new levels of customer efficiency and cost control.

Watch this session to hear more about how Salesforce and Coveo work better together to enhance your portal experience driving more self-service and autonomy for stakeholders.

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