People want to have a single unified experience, a relevant experience, and find the information they need quickly and easily. At f five networks, we are committed to delivering that experience for both customers and employees because we know it helps in everything from getting new ideas into market to increasing customer satisfaction and even improving operating margins. Relevance is really that important. And that's exactly what Coveo helps us provide. We've implemented Kaveo's AI across seven different platforms and use cases at F5 including our main corporate website, our global support hub, product engineering content, and more. We focus on things like anticipating a user's information needs, and we value things like search relevance over volume. We want to guide every user to knowledge and the best outcomes as quickly, and as easily as possible. We've seen tremendous results. With personalization and contextually relevant content, we help both customers and employees find what they need with less effort. For customers, an increase in self solve success helps them become domain experts. And that builds confidence in our products. For employees, they get up to speed, develop proficiency, and deliver value fast With Kavell's artificial intelligence supporting our transformation, we've been able to surpass goals we set across the organization. Including visitors finding relevant results, CSAT surveys, content confidence, reduced customer and employee effort, and increased adoption. We've even surpassed industry leading benchmarks set by TSIA on knowledge feedback. By delivering a cohesive, unified experience across our organization with Kavell, and exceeding customer expectations. We're able to reinforce the excellence of the F five brand and experience. That's why Coveo continues to expand across the F five ecosystem and our partnership continues to prosper.

F5 transforme l'assistance Salesforce avec AI Search et GenAI

F5 avait besoin d'une façon plus intelligente d'aider les clients et les employés à trouver des réponses rapidement - sans surcharger les équipes de soutien. C'est pourquoi ils se sont associés à Coveo.

En 30 jours seulement, voici les résultats :

  • Augmentation de11 % de la résolution en libre-service, réduisant le volume de cas de soutien
  • Plus de 150 000 $ économisés en détournant les demandes de soutien inutiles
  • Des réponses plus rapides et plus précises grâce à la technologie Relevance Generative Answeringde Coveo.
  • Intégration transparente avec Salesforce Einstein pour une expérience agent optimisée

...et plus encore.

Avec Coveo, les clients de F5 trouvent ce dont ils ont besoin plus rapidement, les agents résolvent les cas complexes plus efficacement, et l'IA fournit des réponses fiables et transparentes.