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Case Study

5 min read

Medallia Drives CX With Knowledge Centered Service

Nous, en chiffres

Les chiffres parlent. C’est pourquoi nous aimons les données.
Voici ce que disent les nôtres.

  • ~40 % consacrés à la R&D
  • 750+ employés
  • $200 million Annual revenue

Take a look inside

  • How Coveo helped Medallia index all of its customer support resources into a single knowledge base in mere minutes.

  • How embedding Coveo in agents’ workflows allowed them to improve handle time, implying resolution of more complex cases. (Page 4)

  • How Medallia decreases wasted customer support time and improves ROI with every support case. (Page 5)