The ecommerce team has been using a combination of both quantitative and qualitative data to provide a seamless journey to ensure that each and every person finds the products they want and love. Through the use of this data they’ve powered social proof, visitor pulse, abandonment recovery, bespoke experiences and more. Crocus is consistently driving customer lifetime value and loyalty.
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Case Study
5 min read
How Crocus is personalizing their customer journey with Coveo AI
Nous, en chiffres
Les chiffres parlent. C’est pourquoi nous aimons les données.
Voici ce que disent les nôtres.
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~40 % consacrés à la R&D
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750+ employés
Take a look inside
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How Crocus uses Coveo to better understand customers through pulse surveys. (Page 3)
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How Crocus and its extensive plant knowledge empower buyers to find recommended products from the product detail page. (Page 4)
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How Crocus incorporates email marketing tactics to boost conversions in new ways. (Page 6)