Hello, everyone, and welcome back to another episode of relevant experience heroes. Where we dive deep into how companies are making sure that their customers, employees, prospects are all getting the experiences they deserve. Today, I'm joined by none other, the one and only Matt Grinsbach senior manager Boomiiverse for at boogie. And what that entails is their community, their training materials, their user groups, all of that is encompassed there. So it's better to have you today, Yeah. Thanks for having me. Alright. Appreciate it. You know, today's topic is gonna be around knowledge management, how that applies to community, and I know that you're gonna dive much deeper during your TSIA interact session with Bonnie, and you also have a wonderful case study that covers a lot of the results that you've been able to apply today, I wanna get a little bit of a teaser. I wanna know what's been your favorite accomplishment over the last year that involves the knowledge management products. I think there's a couple. So we the couple that all dovetailed together. So it starts out with rolling out KCS knowledge center service to our internal programs within Boomi, so to our support professional services and presales teams so they can help create content. The other part that it dovetails into there is our implementation of Coveo. So that's allowing us to surface that now con that now developed content into the most relevant way for our users. Yeah. And and, you know, wrapping KCS into your community. Right? This isn't something that necessarily is widely adopted across the industry. So why is community so important to Boomer? Well, community is a force multiplier for us. So we leverage our community for a lot of different ways to help escalate and drive and and ultimately accelerate our business outcomes. So whether it's net new net new logo acquisition or renewals or expansion dollars. We leverage our community and made our community kind of the focal point to help drive those. We realized that the return on investment dollars for activity within our community during the prospect phase was a better use of time than any other engagement effort that we have. So really that forced multiplier of saying, Hey, we have fifteen thousand customers. We have one hundred thousand community members, and all of them are contributing to the community. So each new interaction also creates kind of, momentum and helps create the next knowledge article that might satisfy someone's question. So it really building a community has been our force multiplier and making our users successful in the platform. Yeah. It's, unbelievable, you know, the amount of work and the progress that I've seen Boomi make just in the short time right, that we've been engaged over the last year and a half or so. And to that, I've also noticed there's a big difference between community with a capital c and community with a lower KC, you know, what's the difference in your eyes between a good community and a not so good one? That's a good question. I think the experience, it all, it all comes down to the user experience and what their expectations are versus the reality that they get. So with good communities, they create a really frictionless experience for users to find what they're looking for. So you could have the most breath and depth of content possible, but if you're not surfacing the most relevant content, it's not gonna be a great user experience. Same thing if your UI interface isn't very intuitive. If it's not behaving the way a user would expect, then you're, you're, you're not going to create a good experience for So for us, the good and the great is really a frictionless experience where users find what they want as quickly as they possibly can, and they can self-service. We don't want them to have to engage a person. They only wanna we only want them to engage people if they want to engage people. But we wanna give them every opportunity to be able to serve. So, really, it's the the experience that really frictionless, great relevant experience for users. You're gonna dive deep in your roadmap and change management do you get adoption of KCS best practices? Right. You're gonna dive into all of that during your session. So I just wanna thank you for taking a couple minutes here with me today. To share a little bit about your journey, and I know this session is gonna be a wonderful one. So I look forward to that as well. Awesome. Thanks so much, Ari.