14 juin 2016 | Redmond, WA

Coveo and Avanade Partner to Make Digital Experiences More Intelligent and Relevant for Customers and Employees

Coveo Self-Learning Intelligent Search Solutions Now Available through Avanade Managed Services

Coveo, a recognized leader in intelligent search, and Avanade, the leading digital innovator on the Microsoft platform, today announced a global partnership at Avanade’s TechSummit 2016. The partnership brings together Coveo’s industry-leading Intelligent Search expertise, platform, and applications with Avanade’s Digital capabilities. The partnership further extends and enables enterprises to deliver the most innovative, intelligent digital experiences to customers and employees with agility and scale.

“At Avanade, we see that the most successful enterprises provide digitally empowered experiences and interactions with both its customers and its employees,” said Florin Rotar, Avanade digital platforms and offerings lead. “Coveo’s Intelligent Search platform and applications make our digital offerings even smarter, and will allow our clients to rapidly transform and enable relevant touch points with customers by injecting additional intelligence into every encounter.”

Intelligent search helps to deliver more engaging digital experiences by providing the most relevant information, every time, everywhere. With Coveo Intelligent Search Applications, Avanade can easily unify and personalize information from across multiple sources - including Microsoft SharePoint, Microsoft Dynamics CRM, or ERP systems - to improve digital experiences; drive a higher number of website conversions; increase the occurrence of customer-self-service; and ensure more proficient employees.

“Avanade and Coveo each bring great experience and leadership within the Microsoft ecosystem, from Sitecore to Dynamics CRM to Lithium and beyond,” says Coveo CEO Louis Tetu. “Avanade delivers immense value to an enterprise’s digital marketing efforts, CRM and digital workplaces with multiple leading technologies. Our work with them will focus on making every digital experience more intelligent and relevant.”

  • Natural Fit for Intelligent Site Search: Coveo is the largest Sitecore technology partner, while Avanade is Sitecore’s first Global Platinum implementation partner. Built on the Sitecore Experience Platform, Avanade’s cloud-based Digital Marketing Managed Service now includes Coveo Intelligent Search apps for Sitecore, enabling Sitecore customers to deliver the most relevant, contextual digital customer experiences. This partnership enables Avanade to use the Coveo for Sitecore edition best suited to each customer.

  • Advanced, Analytics-based Self-Learning Search: Now available through Avanade, Coveo for Sitecore Cloud Pro Edition is the first and only cloud-based intelligent search app with native integration to Sitecore. It includes the advanced, analytics-based machine learning capabilities of Coveo Reveal, a self-learning search service to ensure contextual relevance for every site visitor. Coveo Reveal automatically learns from user behavior, tunes relevance, suggests intelligent queries, and auto-completes search terms. Also included is Coveo Usage Analytics for automatic insights on what site visitors really want, and what engages them most.

  • Coveo and Avanade for Intelligent Workplaces: Avanade’s Digital Workplace Managed Service can now include capabilities such as Coveo Intelligent Search Apps that help enterprises upskill employees with the most relevant information at their fingertips, enabling them to become more responsive, proactive, predictive, and productive. Coveo reaches and unifies fragmented information (including SharePoint) everywhere - in the cloud or on-premise - and brings content and security together, in a secure and encrypted index, making information searchable and mashable at scale.

Relations Médias

Samantha Demers
Directrice des communications
media@coveo.com
+1(514) 375-0126 ext.2679

Avanade

Jennifer Grimes Douglas
Jennifer.c.grimes@avanade.com
+1 503 330 6499