25 février 2015 | San Mateo, CA Et Ville de Québec, QC

Coveo Named Winner in CRM Watchlist Award

Coveo Enables a Knowledge Revolution in CRM to Increase Customer Self-Service and Agent Effectiveness

Coveo, has been named a winner of the annual CRM Watchlist Award. More than 140 companies entered the award program, and Coveo was named a winner among several other leading technology providers that positively impact the CRM marketplace.

According to Paul Greenberg, president of The 56 Group and founder of the CRM Watchlist Award, solution providers were judged across 12 different areas: corporate overview; financial overview; management; vision and mission; technology; customers; partnerships; marketing strategy; outreach; market impact; thought leadership and culture.  

“The CRM Watchlist Award highlights companies that are making an impact in the CRM marketplace,” said Greenberg. “Winners are vendors that are well-rounded in company management, product and service offerings, partner ecosystem and company culture, and as a result, showing beyond a shadow of a doubt that they’re changing and/or strengthening the CRM marketplace with their presence.”  

“We’re honored to be recognized as a CRM Watchlist Winner for the impact Coveo is making on the CRM marketplace with our advanced enterprise search platform,” said Diane Berry, senior vice president of market strategy at Coveo. “By delivering contextually relevant content and knowledge at the point of interaction across service channels, Coveo helps organizations deliver a more meaningful, personalized experience for today’s more digitally competent customer, whether via self-service or agent assisted.”  

Coveo powers the customer experience via self-service and agent-assisted support, creating consistently effortless experiences regardless of the channel customers choose. Coveo virtually unifies an organization’s broad ecosystem of record (both cloud and enterprise applications) to inject relevant information and experts directly into the point of customer interaction. Customers can solve both simple and more complex challenges, and agents are able to solve more cases in less time, with greater accuracy.  

Coveo for Salesforce Service Cloud and Community Editions are enable a knowledge revolution within Salesforce by bringing contextually relevant knowledge and customer information from on-premise, cloud and social systems directly into view for service agents and customers.  

Relations Médias

Samantha Demers
Directrice des communications
+1(514) 375-0126 ext.2679