19 juin 2014 | San Mateo, CA , Ville de Québec, QC Et Boston, MA

New IDC Report Points to Unified Search and Text Analytics as Drivers of Knowledge Use and Employee Productivity

Report details the innovative approaches adopted by companies from the financial, healthcare and public sectors

New research released by International Data Corporation (IDC) highlights the value of unified search and analytics technologies in helping organizations meet their knowledge management and information retrieval objectives. The report, titled “The Knowledge Quotient: Unlocking the Hidden Value of Information Using Search & Content Analytics,” combines case-based research with findings from a survey of 2,155 knowledge workers from private and public sector organizations. Expanding on IDC’s landmark 2003 study, “The High Cost of Not Finding Information,” the report provides real-world examples of leading organizations successfully overcoming their knowledge management challenges in the era of big data.

The report discusses the impact of the dramatic rise in unstructured data on knowledge worker performance and provides brief studies of organizations investing in technologies to unlock the value residing within this data. Some key findings from the report include:

  • 61 percent of knowledge workers regularly access four or more systems to get the information they need to do their jobs, and 13 percent access 11 or more systems.
  • 36 percent of a typical knowledge worker’s day is spent looking for and consolidating information spread across a variety of systems.
  • Only 56 percent of the time workers can find the information required to do their jobs.

The impact of these challenges on an organization’s bottom line can be considerable. Specifically, the report states that an enterprise with 1,000 knowledge workers loses an average of $5.7 million annually to lost productivity due to employees searching for, but not finding, relevant information.

“The IDC report underscores the struggles that many organizations face in integrating their diverse streams of knowledge and making it accessible and actionable for employees,” said Diane Berry, Chief Knowledge Evangelist at Coveo. “To unlock the hidden value of their content, innovative organizations are adopting technologies that virtually synthesize their diverse structured and unstructured information, and make it accessible to knowledge workers securely in the context of their work.”

“As we see from the IDC report, 44 percent of the time, workers can’t find the information required to do their jobs,” said Seth Redmore, VP Product Management at Lexalytics. “That’s a lot of wasted time, and shows a clear need for broad use of knowledge management systems that leverage the intelligence of text mining.”

To combat their knowledge management challenges, companies are leveraging intelligent search and text analytics technologies, such as the integrated Coveo and Lexalytics solution, to unlock the full value of structured and unstructured data, making it findable and actionable by employees. The Coveo and Lexalytics platform provides organizations with a single enterprise search and text analytics solution for broad-based information extraction. The solution securely harnesses content from a variety of platforms, and automatically identifies the “who”, “what”, “where”, “when” and “why” of that content and experts within the context of the user.

To gain full access to the 25-page report, download it here.

Relations Médias

Samantha Demers
Directrice des communications
media@coveo.com
+1(514) 375-0126 ext.2679