Customer Award Series

The Coveo Relevance Awards

"Real People, Real Stories"

Celebrating our Past Relevance Award Winners

Impact Awards

Celebrates teams, organizations, and trailblazers who contribute to their organization’s success through innovative and creative use of Coveo relevance engine to deliver unprecedented end-to-end experiences.

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Coveo unifies our knowledge from newly acquired companies, assists with agent upskill proficiency, and considerably reduces the time to deliver a personalized self-service experience.

Information is perhaps our most valuable commodity. But understanding how information is used is the seat of power!

What does success look like? Analytics give us a direction towards success, and a point of truth to calibrate adjustments along the way.

We continue to analyze unified content, interactions, and machine learning data to curate and deliver a best-in-class digital experience for Manulife employees globally.

Inside Dell Technologies is the productivity hub that helps facilitate everyone's work day - it's as essential as your morning coffee.

The decision to implement Coveo was driven by our customers' wants; its use has also benefited our teams including Success, Sales, & Services.

Powering site search with Coveo machine learning helped Formica Corp more effectively predict and respond to customer needs & create a meaningfully better brand experience.

Innovators Awards

Recognizes a company whose efforts and successes have made a clear impact on business outcomes

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L'implémentation de Coveo par Xero a continué à dépasser les attentes et les mesures clés de succès, en aidant d'abord les agents de soutien interne et maintenant en aidant à éduquer et à soutenir nos plus de 1,8 million d'abonnés à des vitesses et avec une précision dont nous n'avions que rêvé auparavant.

Delivering the most relevant results is just one part of search excellence. Understanding how to get customers back on track is the other.

The Coveo platform allows us to maximize the time and effort of our self-service teams to meet the customer's needs on the journey to success.

Coveo helps us deliver relevant interactions at all self-service touchpoints. Integrating with our Manage PSA lets us search and link KB articles directly from a case.

Coveo has proven effective in improving Blue Yonder's public website search, content delivery, and how we deliver our message to the world.

Leveraging Coveo Analytics and Tableau's Snowflake, Ellucian is able to continuously optimize transformational opportunities in CX.

We are committed to building an exceptional Community experience and ensuring client success by effectively converting feedback into features.

Industry Leaders Award

Honors a customer who has implemented Coveo usage analytics, applied KCS or knowledge management best practices and has benefitted from significant organizational change.

Measuring relevant experiences gives F5 actionable insights from our customers' voices that help us continuously improve our partnerships with them.

Measuring our user's experience has allowed us to take action and make targeted improvements that have a real impact.

Coveo has enabled frictionless access to knowledge and has meant we've greatly reduced our case handle time for issues with an article.

Why submit for the Coveo Relevance Awards?

Elite Membership
All winners automatically join our Coveo Relevance Award Winner’s Circle, with networking events, hosted user groups and more. Connect with influential leaders at your level in your industry.
The Recognition
Out of hundreds of customers, yours is the story shared in front of your peers and leaders. Recognize and thank the team that worked tirelessly this year to make it happen, including your Coveo Customer Success Manager.
Bonus
“Pay-it-forward” for your Coveo CSMs. This is your chance to recognize them for their hard work.