Streamlined, more accurate case creation

Streamlined, more accurate case creation

Case Assist’s AI narrows case classification values to lessen the burden on customers as they log their issue. By giving them fewer and more relevant options to choose from, you’re also increasing the chances of the case information being accurate.


Smart case-deflecting recommendations

Smart case-deflecting recommendations

As customers type in the description of their problem, recommend articles related to the issue they’re describing. So if an answer already exists, customers can access it instantly instead of submitting the case and waiting for an agent to get back to them. 


Faster case routing with higher quality cases

Faster case routing with higher quality cases

By capturing more accurate and complete case details from the customer, you can ensure that the cases submitted get correctly routed on the first try. Support agents then get a clearer picture of the issue at hand, allowing them to start solving sooner. 


Offer the world-class service your customers expect

drift close

Hey 👋! Any questions? I can have a teammate jump in on chat right now!

drift bot
1