For Employees
Make it easier for employees to find what they need without bouncing between platforms.
Coveo Slack Application
Enter the next generation of employee collaboration
Serve company-wide knowledge inside Slack to fuel teamwork and creativity. Help employees solve customer cases faster with AI-powered search and recommendations in their flow of work.
Employees now spend 10+ hours per week in Slack. Supply instant knowledge where they’re working to minimize context switching and keep them focused on building, solving and reducing bottlenecks.
Empower your teams to work asynchronously by making it easier to share knowledge in Slack. Perform company-wide searches with a single click, and share files and documents in channels and conversations instantly.
Keep support agents in the know as they swarm on customer cases. Serve relevant information in their flow of work to help them conquer the most complex of customer cases quickly.
Slack just got more powerful
For support agents
Enhance agent swarming and customer care by quickly accessing relevant knowledge inside Slack channels.
A powerful search widget that delivers value quickly
Set it up in minutes
Employees can start searching across the company within minutes. They simply install the app and can start accessing enterprise-wide knowledge.
Perform company-wide searches quickly
Searches can be made with a single click or slash command. The Coveo search modal fits seamlessly into employees’ Slack workflow.
AI-powered personalization
Machine learning recommends content before employees even need to search – just like the full Coveo search experience.
