Rethinking Relevance Roundtable

Achieving Service Delivery Excellence with AI

Durée : 60 minutes

Barry Brooks

Ingénieur aux Ventes, Coveo

Jamie Laing

Gestionnaire des partenariats techniques, Coveo

People want to be engaged, enabled and efficient at work - the same way they use technology and applications in their personal time. Employees feel uninformed and underutilized. Meanwhile, IT teams are spending way too much time maintaining legacy technologies and managing mundane service requests instead of adding value to the employee experience.

It’s time to drive dramatic change with new strategies, better investments and IT as the leaders of change. Watch this exclusive roundtable where we rally IT leaders to discuss learnings from 2020 as well as insights, and challenges, and opportunities to create the experiences employees expect while achieving service delivery excellence.