My name is Joanne Miller. I work for WatchGuard Technologies, and I'm their director of product training and publications. That involves all of our technical training for our partners and our sales engineers and our support staff as well. And all of our technical book facing documentation, online help, video tutorials, the knowledge base, that kind of thing. We have WatchGuard has about five hundred employees. We have about ninety agents. And there are probably about eight thousand support cases every month, half of which come in via web, half of which come in by phone. The main problem is that we had a lot of content. And it wasn't really organized in a way that our users or our agents could easily find what they were looking for. It was from a number. We have a number of of really disparate repositories. We had online help. We have two rails. We have support cases, case notes, bug tracking systems, what's new presentations, release notes, Everything that would really be associated with the technical side of our products is what we were concerned about. We we we looked around for quite a while to a solution that would work and came back to Coveo for a number of reasons. We we started looking at Coveo probably six months before we managed to get it fully implemented, and we went live with it. Both the agent side and our customer side in November of twenty fifteen. We weren't measuring much when we started. Simply because we had so many disparate systems and we we just weren't looking at it. We just knew we had done a TSI benchmark that had pointed out the fact that all of our self help tools was a black hole. And so we were looking to fix that. And we we we went in let's see. We launched in November we did our first measurement of case deflection in December, and it had we had about a three percent improvement in our first month. We didn't even need to compare it to, but it was a three percent. And now we're averaging between ten and eleven percent. So we're really pleased with we've I mean, we think we can really improve on it as we understand metrics and analytics and relevancy more. What's next? It's kind of exciting. We're while we're we're looking at how we can have a site wide search. We are limited with Coveo right now to strictly technical search because that's that's where I live. That's where my group lives, and we owned it. Do own it. And that was our main concern. But now it's been it's been so and such a success that the rest of the company is looking at how can we implement this site wide? So that's what's next. It's a big investment, and it's it's a big return. Right? You you invest and you get a good return on it. So why not try to leverage that investment even more to get, a better return an even. That's why.