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Customer Story
How a Global 1000 Chemical Company Achieved 50% Digital Sales Revenue with AI-powered Search
What made it easy to do business with a company 10 years ago is different today. Unprecedented digital disruption has shifted expectations to online, leaving ChemCo at a crossroads. Learn how AI-powered search helped them accomplish a customer-first, digital-forward mindset.
Meeting Uncharted Customer Demand
With the help of Coveo’s AI-powered search, ChemCo was able to:
- Achieve their $12 billion, 2022 digital sales goal
- Implement a scalable, self-improving system for tracking engagement rates, content quality, and other aspects of the digital experience
- Orchestrate 1:1 personalization for different profiles at scale, leading to increased CSAT scores
- Remove organizational silos for a workforce of 35,000, promoting knowledge sharing via a unified index
“Digital is a key enabler for growth. That means looking end-to-end across all corners of the company for ways to drive seamless, omnichannel personalization.” - Digital Capability Manager
