Coveo for SAP Commerce

Infuse AI-powered search, recommendations, and personalization into your SAP commerce storefront. Because when customers find what they need easily, your conversion rates and cart values can grow.

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  • vmware
  • Marketo
  • Ciena Corporation
  • BlackBerry

From site search to relevant shopping experiences

From site search to relevant shopping experiences

 
Extend the capabilities of your SAP Commerce store to deliver the kind of buying experience we believe today’s shoppers expect: with fast, effective search, and on-point recommendations. 
 
Coveo’s enterprise-class AI complements SAP Customer Experience and helps you get the most out of your SAP Commerce Cloud or SAP Hybris solution. 

Extend your capabilities

Extend your capabilities

  • Powerful insightful search Help buyers find what they’re looking for, with predictive and reliable search, AI-powered listing pages, and dynamic navigation that integrate seamlessly into the look and feel of your SAP Commerce storefront – with minimal manual tuning. 
  • Richer results & relevant recommendations  Help shoppers discover more of your product catalog with intent-driven product and content recommendations.
  • Personalized & integrated experiences Help each person engage more with personalized experiences that evolve in real time based on in-session behavior.

Unify the buyer experience

Unify the buyer experience

  • From virtually any source to your SAP store With Coveo, you can securely index and deploy product content from a wide range of systems, sites, and stores, including SAP itself.
  • Better information, more conversions Help buyers add to cart with combined product information and rich content. Through search and recommendations, make content such as expert blogs, videos, or articles discoverable, so shoppers can learn more and convert more.
  • Full customer journey insights Understand the entire buyer journey across channels with advanced analytics dashboards to optimize for business outcomes. Get insight on zero result searches, revenue attribution, and conversion from search. Plus, see the impact of recommendation strategies on average order value.

Scale with enterprise AI

Scale with enterprise AI

  • Complexity simplified Index and unify content and product information through a single AI layer across SAP CX, SAP ERP, and third parties. With Coveo, you can support millions of SKUs, complex catalogs, and multiple brands and sites.
  • Seamless integration Leverage Coveo enterprise connectors as well as UI integration frameworks, headless deployment, and API calls. No CMS required. Our platform works seamlessly across business units.
  • Automation and acceleration Let AI and machine learning do the work, instead of thousands of rules. Coveo search comes with predictive auto-complete query suggestions, as well as NLP and self-learning capabilities that you can use from Day 1 and scale up rapidly.

Be reliable and compliant

Be reliable and compliant

  • Enterprise-class searchHarness Coveo’s 15 years of experience with enterprise security, data governance, and access control compliance.
  • Designed for customer trustDeliver the right pricing, product, and availability information for each customer with consistency across the buying experience, to ensure your customers can rely on you, your store, and your reputation.
  • Trust mattersEnsure only enterprise-grade SAP app partners are integrating with your SAP Customer Experience. You can rely on Coveo to adhere to the strictest standards and protocols.

See how Coveo for SAP Commerce can help drive conversions