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28 juillet 2022 | Montréal, QC Et San Francisco, CA

Coveo Named the Champion in New 2022 SoftwareReviews Enterprise Search Report

Customers give Coveo the highest rating amongst Enterprise Search Vendors

Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced it has been recognized as the champion in the 2022 Enterprise Search Emotional Footprint from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on user sentiment, alongside the ‘value index’ which captures user satisfaction given the costs they are paying.

SoftwareReviews named Coveo the leader as it received a 8.7 CX score, which represents the complete and aggregated satisfaction score from end users. Coveo also received the highest Emotional Footprint with a score of +94, receiving perfect scores in respect, reliability, and client friendly policies. Coveo led multiple categories of customer satisfaction, including:

  • 100% Enabling Productivity
  • 100% Effective
  • 100% Inspiring
  • 100% Reliable
  • 100% Security
  • 95% Fair
  • 92% Trustworthy
  • 92% Performance Enhancing

The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.

“We’re honored to be recognized as the champion in the 2022 Enterprise Search market, earning the highest score including our emotional footprint,” said Louis Têtu, Chairman and CEO at Coveo. “At Coveo, we partner with our leading organizations across the world to help them achieve their digital transformation and business goals. We couldn’t do that without their trust and a very tight partnership, in everything we do together.”

Download the 2022 Enterprise Search Emotional Footprint from SoftwareReviews report.

About SoftwareReviews Data Quadrant Awards and Software Reports:

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.


À propos de Coveo

Nous croyons que la personnalisation et la pertinence sont cruciaux pour gagner dans la nouvelle économie de l’expérience numérique, afin de servir chaque personne selon son expectative, et que l’application de l’intelligence artificielle est un impératif. Coveo est la principale plateforme de pertinence propulsée par l’intelligence artificielle dans l’industrie. Notre plateforme infonuagique [SaaS] intègre la recherche, les recommandations et la personnalisation au sein des expériences numériques, les rendant plus personnalisées et plus performantes. Nous fournissons des solutions pour les applications destinées au commerce électronique, au service client, aux sites Web et au milieu de travail. Nos solutions visent à procurer une valeur tangible à nos clients en favorisant la conversion et la croissance des revenus, en réduisant les coûts du soutien à la clientèle, en augmentant le libre-service, en augmentant le niveau de satisfaction des clients et le taux de fidélisation envers les sites Web, ainsi qu’en accroissant l’accès aux connaissances et la satisfaction des employés. Notre plateforme IA et nos solutions propulsent la pertinence des intéractions numériques pour des centaines de marques parmi les plus novatrices au monde et est soutenue par un vaste réseau de partenaires d’implantation et d’intégrateurs de systèmes à travers le monde.

Coveo est une marque de commerce de Coveo Solutions Inc.

Coveo est une marque de commerce de Coveo Solutions, Inc.

Restez à l’affut des dernières nouvelles et du contenu de Coveo en vous abonnant au Blog Coveo, et en suivant Coveo sur LinkedIn, Twitter, et YouTube.

Highwire PR
Coveo
media@coveo.com
+1 418-263-1111

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