21 juillet 2016 | San Francisco, CA Et Ville de Québec, QC

Demand Grows for Intelligent Customer Self-Service and Intelligent Workplace Powered by Machine Learning, Intelligent Search; Coveo Posts Another Strong Performance in CY Q2 2016

Intelligent Search Leader Launched New Products & Partnerships in Q2 2016

Coveo, a recognized leader in intelligent search and predictive analytics, achieved yet another strong performance for CY Q2 2016. Coveo reported CY Q2 2016 GAAP revenue growth of 59 percent over CY Q2 2015. The number of transactions for the quarter also grew significantly over the prior-year quarter, at 30 percent.

“Thanks to our cloud analytics we can now measure our customers’ business impact from driving intelligence into customer self-service and knowledge workplaces,” said Louis Tetu, Coveo CEO. “From 3-fold increases in customer self-service to measures of business agility, these big impacts are thanks to context-relevant information, predictive insights and constant learning at every point of work. Our development team scored again in Q2, with major innovations in our cloud platform, in search intelligence, machine learning and predictive insights. While this is driving our explosive growth, our single most important challenge is hiring the talent we need to support the needs of our customers.”

Key Quarterly Milestones

Product Launches: During Q2 Coveo launched new self-learning, Intelligent Site Search, which has already had significant success. The cloud-based, advanced search employs Coveo Reveal, the self-learning search service to deliver the best information to every site visitor, every time. The new Coveo for Sitecore Pro Cloud Edition is available for Sitecore websites and system integrators, and is the first and only cloud-based intelligent search app with native integration to Sitecore. It enables fast and easy activation and configuration, elastic scalability, and always-on, automated relevance tuning along with relevant query suggestions.

Partnerships: Coveo also inked a partnership with Avanade, the leading digital innovator on the Microsoft platform. The partnership enables enterprises to deliver the most innovative, intelligent digital experiences to customers and employees with agility and scale - to better engage with customers online, and upskill employees in the digital workplace. With Coveo Intelligent Search Applications, Avanade can easily unify and personalize information from across multiple sources - including Microsoft SharePoint and Microsoft Dynamics CRM - to improve digital experiences; drive a higher number of website conversions; increase the occurrence of customer and dealer self-service; and ensure more proficient employees.

Expansion: The company also announced that it had chosen Montreal for its fourth international office and will create 50 new jobs in the city’s multicultural, connected Innovation District. Scheduled for a December 2016 opening, Coveo’s newest office (in addition to Quebec, San Francisco and Amsterdam) will become an important creative and digital hub and, over the next 24 months, become home to over 50 new jobs. Hiring has already begun, and current openings may be viewed at MTL2016.coveo.com.

Certifications: Coveo gained renewal for the Knowledge Centered Support (KCSsm) Aligned designation from the KCS Academy of the Consortium for Service Innovation, and now has 50 KCS V5 Certified practitioners across its professional services, customer success, R&D, and sales and marketing teams.

The company also completed SOC2 Type II certification, proving its dedication to the security, privacy, and integrity of its customers’ data.

À propos de Coveo

La meilleure information. Partout. En tout temps. Coveo permet à ses clients de livrer une expérience utilisateur intelligente aux clients, employés et partenaires, en consolidant les données d’une multitude de systèmes d’entreprise et en poussant des recommandations contextuelles. Reconnu comme un visionnaire et un leader dans la recherche intelligente en entreprise et les recommandations de contenu prédictives, Coveo rapporte de façon intelligente l’information la plus concrète et pertinente et ce, à travers des systèmes cloud et « on-premise ». Partenaire de plusieurs écosystèmes d’entreprise majeurs comme Salesforce, Sitecore et Microsoft, Coveo compte plus de 1,500 activations dans des organisations de moyenne et de grande taille et rend les sites web, applications CRM et de libre-service client, et les centres d’appels plus intelligents et efficaces.

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Relations Médias

Samantha Demers
Directrice des communications
media@coveo.com
+1(514) 375-0126 ext.2679