31 mars 2015 | San Mateo, CA Et Ville de Québec, QC

3i Unifies Collective Knowledge With Coveo Enterprise Search to Support Decision-Making

Investment management firm changes the nature of work with Coveo enterprise search

Coveo today announced that 3i, a leading international investment manager focused on mid-market private equity, infrastructure and debt management, is using Coveo Enterprise Search technology to increase the speed of access to deal-related knowledge by 90% and reduce the staff and resources required to respond to compliance requests by 20%. Employee response to the new way of working with Coveo was immediate and positive, with one finance professional saying, “It has revolutionized my life.”  

Listed on the London Stock Exchange since 1994 with almost £13 billion of assets under management, 3i is part of the FTSE 100 and has 270 employees working out of 9 offices across Europe, Asia, and North America. To support its global business, 3i had developed an IT infrastructure anchored by a broad portfolio of systems and infrastructure, including Microsoft SharePoint and Enterprise Vault, Microsoft Exchange, File Shares, Active Directory and several databases.

The systems contain a wide array of information about past and current transactions, including deal sites hosted on SharePoint, email communications residing in MS Exchange, the firm's archived content residing in Symantec Enterprise Vault, and a wide variety of documents and presentations in 3i's corporate file share. Over time, the volume of content in these systems proliferated, with file share content and email volume growing at 27% and 17% per year, respectively, making it challenging for employees to find relevant information across multiple systems.

“We decided we needed to upgrade the search experience to ensure that our investment professionals and employees could swiftly find the information and content they needed to improve analysis and decision-making,” says Jon Page, Global IT Applications Manager at 3i.

3i went to market for an enterprise search solution with several key capabilities in mind, including:

  • An interface editor that enables search interfaces to be easily integrated in multiple systems
  • Enterprise-class security to honor user and document-level security across all systems  
  • Text analytics to automatically add metadata to content to make it more findable by end users.
  • Actionable usage analytics to understand user search behavior, content gaps and results relevance.  

The team selected Coveo Enterprise Search after considering FAST Search for SharePoint and the Google Search Appliance. “Coveo’s speed of deployment was superior to its competitors,” Page said. “We were amazed at how things could be done in hours instead of days or weeks. For example, we were surprised at how quickly it was to implement the indexes, search interfaces and customer refiners that we wanted with Coveo.”  

Coveo Enterprise Search provides organizations with a unified indexing solution that securely consolidates corporate data and knowledge assets and delivers contextually relevant results to end users via a single search interface. Via unified knowledge access in any enterprise application or device, the Coveo Enterprise Search platform allows businesses to harness disparate information stored throughout their information ecosystem to transform businesses by upskilling people at the point-of-need.  

Today, 3i staff members use Coveo to instantly find relevant information using either a browser-based interface or integrated search interface within SharePoint from across 3.6 million file share documents, 6.3 million Exchange emails, 897,000 SharePoint items and documents and 107 million Enterprise Vault records. With Coveo, the speed of access to deal-related knowledge has increased by 90% for staff members and compliance team has seen a 20% reduction in the staff and resources required to respond to compliance requests.

In addition, 3i’s compliance team used the Coveo JavaScript UI Interface Editor to build a customized interface that enables them to search and correlate content from across 3i’s entire dataset. As content is indexed in near real time, users have access to up-to-date search results. “The moment you receive an email, it appears in Coveo’s search results instantly,” Page says. To provide users with the most relevant search results, Page utilizes insights gathered from Coveo’s Usage Analytics Cloud Service to continually fine-tune relevance and boost popular content.  

“Coveo is now top of mind,” Page says. “It has become an essential tool in everyone’s day.”  

Relations Médias

Samantha Demers
Directrice des communications
+1(514) 375-0126 ext.2679