30 mai 2014 | Ville de Québec, QC

Coveo for Salesforce Wins TMC CRM Excellence Award for Product of the Year

Coveo, a global provider of search and relevance solutions, today announced that its Coveo for Salesforce solution has won a 2014 TMC CRM Excellence Award for Product of the Year, presented by CUSTOMER magazine. Winners were chosen on the basis of their product's ability to help extend and expand the customer relationship, covering the entire enterprise and spanning the entire lifetime of the customer.

Coveo for Salesforce empowers both customer community members and service agents with a 360-degree, actionable view of contextually relevant knowledge from across any variety of systems and repositories, integrated directly within the Salesforce Service Cloud and Communities consoles. Coveo for Salesforce provides community members and agents a search-driven knowledge solution that automatically suggests relevant information based upon the specific issue at hand, and identifies experts that can help based upon their past work-product and communications. Fully integrated into the Salesforce application, Coveo for Salesforce helps leading companies optimize their customer self-service, call center, and field service metrics, including first-call deflection and resolution, time-to-resolution, customer satisfaction, and agent productivity.

“We are honored that Coveo has once again been recognized by TMC with this award for leaders in the CRM industry,” said Louis Tetu, Chairman and CEO of Coveo. “We are dedicated to helping our customers rethink and transform their approaches to customer service, and this award is a testament to the positive impact that our search-driven solutions have on leading organizations’ service efforts.”

“The 15th Annual CRM Excellence Awards has recognized Coveo for being a true CRM partner to its customers,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Coveo has demonstrated that its Coveo for Salesforce solution improves its customers’ processes by streamlining and facilitating the flow of information,” added Tehrani.

All 2014 CRM Excellence Award winners can be found in CUSTOMER magazine’s May issue.

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Samantha Demers
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+1(514) 375-0126 ext.2679