Rethinking Relevance Roundtable:

Fuel Your Service Strategy with Knowledge and Search

Durée : 60 minutes

Alex VanFosson

Knowledge Engineer

Ari Hoffman

Director, Customer Advocacy

Knowledge and search are the foundation of a successful service strategy, especially as support channels expand and customer preferences grow. 

Hear from Alex VanFosson, Knowledge Engineer at OSISoft for a more in-depth conversation about how to understand customer behavior, agent proficiency and measure success.

In this 1 hour session, we focus on key themes like:

  • Leadership, culture and collaboration

  • How to increase engagement and lower time to resolution across service channels

  • Prioritizing and measuring the right things that make an impact on your business