Ce contenu n’est disponible qu’en anglais.
Webinaire sur demande
More Relevance, More Success in Customer Service
Digital experiences matter to customers more now than ever before. Service leaders are rethinking their strategies, using AI-powered relevance to connect interaction data across multiple touchpoints and deliver truly seamless omnichannel customer experiences.
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.