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2023 Omnichannel Personalization Index: Retail CX Guide
Personalization experiences and capabilities were assessed across three areas:
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Research and discovery: Availability of personalised and targeted information at the crucial decision points
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Purchase: Cross-sell, Upsell, Coupons, Payment means, fulfillment methods, fees and terms
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360- degree service: Personalised issue resolution, returns and customer assistance
For 17+ years, our customers have trusted us with their growth
