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What is your customer service training missing out on?

What’s important in customer service training?

What’s important in customer service training?

Grab this infographic to learn the 8 best practices to embolden your customer service training program, including:

  • A seemingly simple but powerful way to improve content findability, embedding training into agents’ day to day work.
  • The one aptitude successful agent coaches need to be the most impactful, plus which metrics to use in training sessions.
  • Three techniques to quickly up-level agents’ proficiency, improve customer service, and achieve an overall better customer experience.

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