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The Well-Connected Rep and How to Create Them
- How to efficiently feed relevant knowledge to your reps in real-time so they can deliver a high-quality, personalized service experience [Page 3]
- The two distinct categories of customer effort – and why 96% of customers will be disloyal if you don’t get them right [Page 4]
- Where you should use solutions like AI to create more effortless experiences for reps – so they can do the same for your customers [Page 5]
- How to avoid becoming one of the 66% of support leaders who say their reps’ desktops are ineffective [Page 7]
- INCLUDING: Real-life scenarios that show you how to leverage what you’ve learned to connect your reps
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