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Build vs Buy: 5 Generative AI Risks in CX & EX
- Avoid exposure of your proprietary information through public GenAI engines [Page 6]
- Provide high-quality and relevant generated answers [Page 9]
- Ensure results are always up-to-date – vital for financial and healthcare enterprises [Page 12]
- Avoid generating incorrect or misleading text [Page 14]
- Provide a “unified” chat and search experience where users get consistent answers across all channels[Page 17]
- Eliminate the burden of costly GenAI building and maintenance [Page 19]
Driving customer growth for 18+ years
