Partenaire

Eventus

Type: Intégrateur de système
Produits Coveo:
Siège social:
Expérience: Partenaire depuis 2016

Eventus is a globally recognized consulting and managed services firm focused on optimizing customer engagement through customer service and digital channel transformation, with deep domain expertise in knowledge management (KM) and the contact center industry.

What KM domain experience does Eventus have?

  • Our senior management consultants have built and run large-scale knowledge management programs on various platforms and are KCS certified
  • We possess deep expertise in content design for knowledge management usage
  • We will diagnose the problem areas that are keeping you from achieving your business goals, and identify quick wins
  • We can deliver a clear, articulate, multiyear, prioritized remediation plan, budget and business case, if needed
  • Our plans align operations with technology across your customer engagement functions
  • We are vendor neutral and have real-world experience in a variety of platforms
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    Spécialités

    Libre-service client,Centre de d'appels, Communautés de clients, Expérience intégrée,Intranets et gestion des connaissances, Employee Portals, Enterprise Search,Personnalisation de contenu

    Intégration de systèmes

    Oracle, Atlassian, Pega, SharePoint, KCS Practices, eGain, KMS Lighthouse, Siebel

    Bureaux

    Londres (ENG)

    Eventus & Coveo - A Winning Combination

    Eventus & Coveo - A Winning Combination

    Many organizations are working through their digital transformation strategies; Eventus can help you with optimizing your customer experience, omni-channel, knowledge management, systems implementation, and managed services capabilities – with a focus on operational proficiency and the orchestration of digital transformation in customer engagements. Coveo helps companies deliver relevant and personalized experiences across every agent, self-service and community interaction with AI powered search and recommendations embedded throughout the customer journey. Together Eventus & Coveo improve proficiency, revenue, and enhance customer engagements and outcomes.


    Connect With Our Alliances Team

    Have questions about the Coveo Partner Network? Want to be apart of the leading insight engine or need help finding the perfect partner to drive your digital transformation? Reach out to our Alliances team to find out more.

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