Where does your company fall among the four phases of knowledge management maturity? Let’s back up a little. Researchers speculate that in a decade, ‘remote work’ will just be ‘work’.…
There is no denying that big ideas move businesses — as well as the industry that surrounds them — forward. Game-changing innovation is so sought-after that many business leaders dedicate…
Intranets were created for many to consume content and few to create it. With the amount of content on intranets today, they have become a “content graveyard” for employees, rather…
How well is your knowledgebase working for you? If your people can’t access the information they need quickly it hurts your bottom line. By securely delivering “just-in-time” content from across your growing enterprise information…
According to Gartner, the digital workplace delivers a more social, mobile, accessible and data-driven work environment. Conferences about digital workplaces, digital business and digital customer experience abound, where highly experienced…
In a 2013 survey, the APQC found that while a great deal of effort is being put into expertise finding within organizations, the results could be more effective. The study…
Customers are the lifeblood of every organization. And yet most don’t know enough about their customers, their interactions, their preferences, what they’ve said across social channels, if they are happy,…
Like all persons, places and things, data has certain characteristics. A child may be mercurial, for example, but data is far more so – it is everywhere at once. Perhaps…
Today’s consumers, whether B2B or B2C, are much more informed than ever before about the products and services they are buying. This newly found awareness based on product information, industry…
