As customer success strategies evolve to adapt to the increasing demands of the modern consumer, there is one thing that remains at the core: customer engagement. There is no shortage…
NLP has become a buzzword in eCommerce as well as in many other industries, such as customer service. It is by no means a new field, but there has been…
We are humbled and honored to be named a leader in yet another research firm report. After evaluating 12 vendors on 24 criteria, grouped by Current Offering, Strategy and Market…
The way people consume information is evolving. People are no longer satisfied with just getting a search result and with recent developments in digital personalization, and AI in particular, they…
What differentiates traditional search from an intelligent, responsive search experience? That very question was core to the evaluations of vendors in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions,…
