| Coveo customer since | 2022 |
| Industry | Communications / Technology |
| Based in | San Jose, CA |
| Challenge | Scaling self-service support for a massive global audience, reducing case volumes, and unifying fragmented support experiences. |
| Method | Implemented Coveo AI-Relevance Platform to unify content, enhance search relevance, and surface real-time answers across multiple platforms. |
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If the user experience is the body and content is the blood, the Coveo platform is our central nervous system. We’ve become far more search-centric.
Discover how Zoom transformed its customer support by scaling AI-powered self-service—from foundational knowledge management to advanced automation and generative AI.
Give customers & employees secure, accurate answers. Build trust, reduce cases & speed up resolutions.
Use the power of lexical (keyword) and semantic (vector) search to connect customers to the most relevant info, insights & answers.
Boost efficiency – and CSAT.
Boost efficiency – and CSAT.
Predict & prescribe what customers need with proactive models for content recommendations, query suggestions, adaptive faceting, and automatic relevance tuning – lowering your cost-to-serve.
Automate content personalization for each customer’s context & intent. Boost loyalty with more relevant, personal experiences.
Discover how AI-Relevance could work at your organization! Book a quick, personalized demo so you can start getting real GenAI results like Zoom Communications, Inc.
