Wir stellen KI und GenAI an jedem Point of Experience bereit

You've already got all the components you need for effective customer support, from smart support content to helpful customer service agents and expensive technology. So why are your service metrics like CSAT and time to resolution still moving the wrong way? Your customers expect you to connect them to the most relevant answers every time on their preferred channel. Coveo integrates with your existing service platforms through prebuilt UI components for Salesforce, ServiceNow, Zendesk, and many more. Coveo AI indexes all of your content wherever it lives and learns which information is most likely to resolve specific issues. And Coveo follows each individual customer's journey from anonymous to authenticated to understand them and their needs. The result, Coveo delivers personalized service experiences and relevant content through intelligent search, proactive recommendations, question answering, and more right inside your existing user experiences and workflows. In self-service, Coveo helps customers find answers with less effort and according to their interests, saving them time and frustration. For support agents, Coveo recommends case solving content and provides a detailed timeline of your customer's prior journey, speeding up resolution time so agents can take on more complex cases and help customers who really need it. Add Coveo to your existing service platforms and watch as self-service success goes up, average handle time goes down, and customers stay happy. From intuitive search and answers to proactive recommendations and behavior based personalization, make all your service interactions more relevant with the power of AI from Coveo, the relevance company.

The way people work has changed forever. In today's digital workplace, employees bounce from platform to platform to get things done. And when company knowledge remains in silos, employees can't be at their most proficient. Finding relevant information becomes a challenge. Problems take longer to solve, and collaboration slows down. But it doesn't have to be that way. Coveo is the AI powered relevance platform that puts the right information in the hands of each employee right in the flow of their work. Coveo connects easily and securely to your existing knowledge, information, and communication platforms, accessing content from across departments and eliminating the need to move content to a central repository. Then Coveo's AI uses machine learning models built specifically for workplace knowledge to deliver content employees need exactly when and where they need it, whether they're working in the office, in the field, or at home. The result? Search results that help employees get the job done, helpful recommendations that show them what they need next, a personalized experience at every touch point that gives each team member the knowledge to become more proficient, autonomous, empowered, and satisfied. That's how you elevate the digital workplace with impactful AI powered relevance from Coveo, the relevance company.