This is Coveo

Richard Tessier ist Mitbegründer von Coveo und fungiert seit 2008 als Senior Vice President, Products bei Coveo. Mit 20 Jahren Erfahrung in der Suchbranche verfügt er über ein ausgeprägtes Verständnis dafür, wie die Suche Geschäftsprozesse und -ergebnisse verbessern kann. Er hat dieses Wissen bei der Entwicklung von Anwendungen eingesetzt. Vor seiner Tätigkeit bei Coveo war er Director of Software Development bei Copernic, einem der ersten Marktführer im Bereich Desktop-Suche, wo er die Abteilung für Enterprise-Suchsoftware leitete. Im Jahr 2005 spielte er eine Schlüsselrolle bei der erfolgreichen Ausgliederung dieser Abteilung in das heutige Coveo. Er hat einen Bachelor of Science in Elektrotechnik von der Laval University.

Alain Bouchard ist Senior Vice President für Professional Services und technischen Support bei Coveo. In dieser Funktion leitet er die Teams, die für die Integration von Coveo in die komplexesten IT-Ökosysteme der Kunden verantwortlich sind, und unterstützt diese Kunden bei der Nutzung von Coveo. Bevor er zu Coveo kam, arbeitete er 17 Jahre lang bei CGI, wo er verschiedene Führungs- und Managementpositionen innehatte. Er leitete zahlreiche kleine und große Teams und unterstützte viele Kunden dabei, durch Informationstechnologie bessere Geschäftsergebnisse zu erzielen.

Zu Beginn seiner Karriere war er als Kommunikations- und Elektronikingenieur-Offizier in der kanadischen Armee tätig. Er ist Absolvent des Royal Military College of Canada in Kingston (Ontario), wo er einen Bachelor of Engineering (Elektrotechnik) besitzt.

Außerhalb der Arbeit spielt er gerne Golf, reist und kocht. Er lebt mit seiner Familie in Quebec City.

Mike Raley ist Senior Vice President of Growth Operations bei Coveo. In seiner Funktion leitet er ein Team, das für die Verwaltung funktionsübergreifender Go-to-Market-Programme verantwortlich ist, und arbeitet eng mit dem gesamten Marketingteam zusammen, um Praktiken und Prozesse kontinuierlich zu verbessern, die ein effizientes, skalierbares Wachstum ermöglichen.

Er verfügt über zwanzig Jahre Erfahrung in der Arbeit bei wachstumsstarken B2B-Unternehmen in verschiedenen Führungs-, Marketing- und Betriebsfunktionen. Er kam 2011 zu Coveo und war zuvor als SVP, Global Marketing tätig. Vor Coveo war er Marketing Director bei Aspect Software, einem führenden Anbieter von Kundenkontaktsoftware. Bei Aspect leitete er ein Team, das für die Nachfragegenerierung sowie Außendienst- und Kundenmarketingprogramme und -veranstaltungen verantwortlich war. Er war außerdem als Marketingdirektor für die Abteilung E-Discovery-Software und -Dienste von FTI Consulting und bei Sapient tätig, wo er in den Bereichen Betrieb, Vertriebsunterstützung und Eventmarketing tätig war.

Er lebt in New York City und hat einen Bachelor-Abschluss von der University of Connecticut.

Nicolas Pelletier, Vizepräsident für Forschung und Entwicklung bei Coveo, bringt umfassende analytische Fähigkeiten sowohl für funktionale als auch für technische Herausforderungen mit. Er ist ein erfahrener Manager und interessiert sich leidenschaftlich für Talentmanagement und Personalbeschaffung, Algorithmen, Prozessverbesserung und die Steigerung der Kundenzufriedenheit.

Er schätzt neue Herausforderungen, die Grenzen verschieben, und sucht ständig nach Möglichkeiten, die Interaktion der Kunden, Partner und Mitarbeiter von Coveo mit den Lösungen zu verbessern.

In seiner Freizeit geht er gerne laufen, probiert Weine und genießt die Zeit mit seiner Familie.

Jérémie Ste-Marie is the General Counsel of Coveo. Mr. Ste-Marie joined Coveo in 2022 and previously held the position of Vice-President, Legal and Corporate Secretary. In his capacity as General Counsel, Mr. Ste-Marie oversees all of Coveo’s functional legal areas, including corporate, commercial, privacy, compliance and employment, and personally leads all corporate, capital markets and governance matters from a legal standpoint, in addition to acting as Corporate Secretary for all Coveo entities. He also co-leads corporate development efforts. Prior to Coveo, Mr. Ste-Marie worked in the corporate department of Stikeman Elliott LLP in Montréal and New York, providing strategic advice on a wide array of high profile capital markets and corporate matters, including cross-border IPOs, follow-on offerings and buyback/capital allocation strategies, privatization transactions, acquisitions, divestitures, equity/debt investments and other strategic matters. Mr. Ste-Marie currently sits on the listings committee of the Toronto Stock Exchange, serving a three-year term. He holds a bachelor of laws (LL. B.), a juris doctor (J.D.) and a master’s in comparative business law (LL. M.) from the University of Montréal and is a member of the Québec Bar.

Sébastien Paquet obtained his Ph.D. in Artificial Intelligence at Laval University in 2006. Subsequently, he worked as a computer consultant for 8 years, mainly on research and development projects in the field of military intelligence. He worked on several types of technologies related to knowledge management and decision making: natural language processing, machine learning, operations research, and automated reasoning. Since 2014, Mr. Paquet is leading the machine learning team at Coveo developing algorithms to improve information retrieval, recommendations, and personalization. His recent interests and work are in the areas of machine learning, large-scale usage data analysis, and natural language processing.

Simon Langevin is Coveo’s Vice President of Product, Coveo for Commerce. Mr. Langevin joined Coveo in 2013 as a support specialist for the Coveo for Sitecore product. His willingness to "solve problems at the root" took him on a journey through highly technical territories, where he became a Sitecore certified developer and eventually a Sitecore technical MVP. Through that journey, Mr. Langevin built the Coveo Solution Architect practice, which increased the technical enablement level of the Coveo partner ecosystem and increased the overall quality of Coveo implementations. He became a product manager in 2017 for the Coveo for Sitecore product, and by 2019, started to build the Coveo ecommerce practice, for which he became the product director. His knowledge of the ecommerce ecosystem and the success of the Coveo for Commerce product led to the acquisition of Qubit. Mr. Langevin was a key player in the due diligence process and a main contributor to the joint product strategy. Mr. Langevin is a bachelor’s in business administration and holds a certificate in computing from Laval University. He also studied international business in South Korea and China. He was highly involved in the start-up movement in Quebec and Montreal in the early 2010's as an organizer for the Startup Weekend program.

Alex Mahr serves as the Director, ANZ Region at Coveo. Alex is an innovative and driven leader, characterized by a unique blend of entrepreneurial spirit, global marketing acumen, and extensive experience in the APAC market. He demonstrated exceptional sales achievements, strategic proficiency in navigating emerging technologies such as AI, and a proven track record in leading diverse, cross-cultural teams to success.

Prior to Coveo, Alex has over 10 years of experience in the digital marketing ecosystem, including 10 years at IBM's Watson Customer Engagement business unit and it's spin-off Acoustic. Alex has been recognized as a thought leader in integrating AI & ML into marketing, delivering keynotes at various conferences and serving as former Head of Strategy.

Alex holds a master's degree in Economics and International Marketing Management from the Vienna University of Economics and Business. He speaks fluent English, German and is improving his French. Alex loves to surf, collect vinyl records and spend time with his partner Kerstin in the ocean.

Alex Dassa is Coveo’s SVP, Technical Success and Value Engineering, having joined Coveo in 2021. In this role, Ms. Dassa oversees both the Strategy & Business Value Advisory practice and Global Enablement function. The Strategy & Business Value Advisory practice works with Coveo’s customers to establish their strategic AI-Experience roadmap, estimate its business impact and demonstrate the business value realized. Ms. Dassa also leads the Global Enablement function, responsible for enabling all Coveo teams, customers and partners in attaining targeted levels of AI expertise. Ms. Dassa has 20 years of experience in establishing business strategies, operational excellence and leading transformational programs. From 2005 to 2014, she served a multitude of industries as a management and strategy consultant with Accenture. As a part of Accenture’s Canada Executive Team, Ms. Dassa led the Business Analyst practice and led Accenture Canada’s strategic planning while leading transformation programs for the global Fortune 500. Following this, Ms. Dassa led two business units simultaneously at Pratt & Whitney (launching and leading their eCommerce business unit while managing the Innovations business unit serving the aftermarket). She then joined AtkinsRéalis (previously, SNC-Lavalin), leading the development of corporate and business unit strategy for its executive team and Board of Directors. Ms. Dassa has a Bachelor of Commerce from McGill University, where she graduated with Distinction.

Alex Manea is Coveo's Chief Information Security Officer. He looks after Coveo's Security Operations Center, Governance, Risk and Compliance, Penetration Testing, Information Technology, Business Intelligence and Enterprise Architecture.

Mr. Manea brings nearly 20 years of leadership experience in cybersecurity and IT. He was previously the Chief Security and Privacy Officer of Georgian, a leading Venture Capital firm with investments in over 50 different AI and security SaaS platforms, including unicorns such as ClickUp, Island, Armis and Cyera. He also served as the Chief Security Officer of BlackBerry (TSX/NYSE:BB), where he helped the company transition from manufacturing smartphones to becoming a multi-billion dollar provider of security software for mobile and IoT devices.

Alex is a Certified Software Security Lifecycle Professional and holds a degree in Systems Design Engineering from the University of Waterloo. He also appeared on the hit CBC show Canada's Smartest Person, winning his episode and competing in the Season Finale.

Madge Miller leads Coveo’s global corporate communications and social media strategy, bringing over 20 years of experience in shaping brand narratives and building meaningful connections across audiences. As VP of Social and Corporate Communications, she drives cohesive messaging that amplifies Coveo’s mission, strengthens its reputation, and connects its vision to employees, customers, investors, and the broader market.

Before joining Coveo, Madge held senior communications leadership roles at Elastic, Cloudera, and NetApp, where she led integrated communications programs across public relations, analyst relations, financial communications, social media, internal communications, customer advocacy, and crisis response. She is known for her ability to architect compelling narratives during transformative moments, whether repositioning a company around generative AI, leading communications through mergers and acquisitions, or driving record-setting media coverage for global product launches.

She holds a B.A. in International Affairs from Sweet Briar College and studied at the University of St. Andrews in Scotland. Her career in strategic communications began with an internship at the White House, an early introduction to the power of message and moment that continues to shape her leadership today.

Lance Kidder is Vice President of North America at Coveo, leading the Knowledge business across service, website, and workplace solutions. A customer-first leader with over two decades of experience, Lance brings a unique dual perspective to digital transformation - having tackled complex business challenges from both the client and technology sides.

Before joining Coveo, Lance served as Vice President at Salesforce, where he led go-to-market efforts for Sales & Service Clouds, Marketing Cloud, Data Cloud, and Agentforce. He earned multiple “Of the Year” awards and was selected for Salesforce’s inaugural global Leadership Academy for top-performing leaders.

Earlier in his career, Lance was Head of Marketing for a premier retail group in the Cayman Islands, partnering with brands like Rolex, Cartier, and Patek Philippe - an experience that deeply shaped his approach to customer-centric strategy and execution.

Lance holds an MBA from the University of Notre Dame’s Mendoza College of Business, and undergraduate degrees in Marketing and Economics from Indiana University’s Kelley School of Business. He’s also studied international business in The Netherlands and Chile, and served as an adjunct professor of Entrepreneurship at the University of the West Indies in Kingston, Jamaica.

Outside of work, Lance enjoys traveling, camping, and supporting his wife and two daughters — especially at global karate competitions.

Ramón Pisters is Vice President of R&D at Coveo, where he leads the strategic evolution of the company’s service platform. With over 30 years of experience in software development, Ramón is a seasoned technology leader known for building and scaling distributed engineering teams across startups and Fortune 500 enterprises alike. His leadership blends deep technical expertise with a pragmatic approach to innovation, whether navigating early-stage growth or enterprise-scale transformation.

Nick Bowles ist Managing Director EMEA bei Coveo. In dieser Funktion leitet er das Team, das für den Aufbau einer erfolgreichen Präsenz in diesem Schlüsselbereich verantwortlich ist. Vor Coveo war er 25 Jahre lang in Führungspositionen tätig, von VC-finanzierten Startups bis hin zu Aktiengesellschaften. Diese wachstumsstarken Organisationen deckten eine Vielzahl von Technologien ab, darunter CRM, Service-Lösungen, HCM, Sales Engagement und Cybersicherheit.

Außerhalb der Arbeit treibt er gerne Sport und unternimmt Outdoor-Aktivitäten aller Art. Er lebt mit seiner Familie in London.