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In-Product Experience

Relevant content, right inside your application

Help your customers succeed on their own. Embed product support and recommendations with just a single line of code.

Surface help from the inside-out.

Keep your customers inside your application. Coveo IPX offers full search and recommendation capabilities with a single button. This allows customers to access personalized content without having to leave the current interface.

Guide users throughout their journey.

Reduce friction and discourage drop-off at every stage of the user journey. Coveo machine learning delivers personalized information in the IPX to both habitual users seeking advanced knowledge and new users exploring a product for the first time.

Product insight beyond performance metrics

Drive your product forward every day — with just a quick glance. Coveo’s summarized reports make it easy to equip your product managers with powerful insights. Understand customer pain points and search behaviors. Fill content gaps. Boost product usage and feature discovery. Everything you need to build a proactive user experience without confusing metrics.

Transform high-tech to high-touch

For customers

Help your customers stay connected to your product – and get more out of it. They’ll get personalized results based on their identities and actions, all without leaving your application.

For product managers

Improve your product by uncovering hidden pain points. IPX data allows you to track the user journey across all touchpoints and provide a streamlined experience.

Your in-product experience, your way: Next-Gen IPX

A single line of code

With just one line of code for developers and one click for everyone else, implementation is simple. Bonus: the solution is a managed package that automatically leverages Coveo's latest upgrades and technologies.

Create and deploy IPX within the Coveo platform

No need for IT intervention. Next-gen IPX saves valuable time and resources. With the user-friendly builder, business users can create and deploy any IPX instantly, directly inside the Coveo Admin console.

Interactive and live preview display

The IPX builder comes with a live preview so you can adjust your experience risk-free before going live.

Match your brand to keep users in the flow

Control the look and feel of your search results so they mirror your brand identity. You can even segment content in a way that makes sense for your users.

Connect the high-tech with the high-touch: built-in contextual help

Automatic Relevance Tuning (ART)

Coveo’s ART model analyzes user behavior patterns across site visits to understand which clicked results and content led to successful outcomes. Then, it automatically adjusts future search results so the best-performing content is always at the top.

Content Recommendation (CR)

The Coveo CR model understands both your user’s location in your app and their past search activity across different pages. As a result, they’re shown info that’s specifically personalized to their current tasks.

Query suggestions

Recommend relevant search terms while agents type in the search box. Coveo identifies exact, partial, or fuzzy matches and stems keywords to remove duplicates. Search suggestions are ranked based on relevancy.

User insight

Track user interactions with your application via IPX for valuable insights into self-service success. Empower your product team with cross-channel user reports to identify friction points and improve products continuously.

One line of code, impactful results

I'm always a big believer in my discussions with any vendor. Right. Show me the art of the possible today and show me how to minimize time to value. I was brought into F5 specifically to lead digital transformation because we are a classic company. We were born in the 90s and we built a two billion dollar business really selling boxes. So our equipment was put into data centers to act as that network. That's not the future. In fact, we envisage that eighty percent of our sales will be subscription. We're going from zero to eighty percent subscription. To do that, obviously, we need to transform our products from perpetual to SaaS and to complement that we have to transform the client experience. The way I would characterize it, a lot of enthusiasm, there's a lot of passion, there's also a lot of skepticism about how you do transformation. It was very important that we had some early or relatively quick wins. I've actually really enjoyed the partnership with Coveo and that the dialogue has really gone from don't touch my web property to you if you have to touch my web property You can do whatever you want as long as it looks exactly as it used to do before and does exactly what it did before. To having Now implemented the Coveo platform across our primary web properties, they're saying, I want some of that. So it was very important that we could demonstrate value relatively quickly in our digital transformation journey to get the credibility for that program and get people excited. We were insisting that we purchase customer success from Coveo in how we did that, and I would advocate for that in terms of the extra level of collaboration has really helped shape a dialogue that's been very empowering to more people in the organization. And when I turned up sort of sixteen months ago, I discovered that we had about fifty plus client facing web properties, all optimized per web property. Nothing was unified. Given the complexity of our product portfolio and the chances are that our clients will be buying load balancers, security, app services, they need to have that uniform experience of working with F5. They need to experience F5 as a platform. If you take on a transformation, you take on change, you're not going to be on everybody's holiday card at the end of the year, right? However, there's a way to sort of mitigate that is that you prioritise it around an arbiter. In our case, the arbiter for what we should be doing is the customer. Even better than that is we're not just arbitrary, using the customer as the arbitration, we're using data truly as the arbiter for how we're prioritizing. We are looking as the Coveo platform To help on both those dimensions of being data driven and customer experience driven.