Coveo Care combines strategic guidance, technical expertise, and fast response to help you deploy, adopt, and grow with confidence. With dedicated teams across North America, Western Europe, and Australia, you benefit from local alignment, deep industry knowledge, and proactive support when it matters most. Our approach brings together three key services to ensure long-term impact.
Customer Success
Your strategic partner from day one. Your Customer Success Manager is aligned with your region and industry to provide personalized guidance. They support you through onboarding, adoption, and continuous optimization. Together, you define KPIs, track progress, and drive measurable outcomes. The goal is to help your team scale efficiently and get the most from your Coveo investment.
Delivery Assurance
Confidence through every phase. Our Delivery Assurance team, powered by Coveo Professional Services, supports your technical team or partner from kickoff to launch. We bring structure, clarity, and expert guidance to keep your deployment on track. Whether you work with Coveo or a partner, we help ensure a smooth implementation.
Technical Support
Expert help when it matters most. Coveo support gives you access to a global team available 24/5, with 24/7 response for critical issues. Recognized for excellence in Knowledge-Centered Service, our experts resolve complex cases quickly and share insights that prevent repeat problems. You get responsive support and proven results across all use cases.
You’re fully supported with access to Coveo Connect and Level Up, two expert-built platforms that help your team learn, share, and succeed with confidence.
Coveo Connect
Join role-specific and industry-specific groups, learn from peers, and stay up to date with product news. You can also share ideas and vote on new features through the Idea Exchange, helping shape the future of the platform.
Level Up
Follow curated learning paths tailored to your role and goals. Access hands-on courses, developer guides, and structured training to onboard new users, deepen your expertise, and prepare for certification with confidence.
