In many companies, when justifying your customer experience (CX) technology investments to your CFO, cost-cutting KPIs are king. Most benefits cited for the CX tech stack are usually around operational…
Unstructured content. As a writer, I hate that term. I remember the first time I heard reference to it — sitting in a meeting and technical people were talking about…
Avocado toast not bringing all the millennials to your yard? Sorry, I just dated (and outed?) myself. Anyway, between the pandemic and the Great Resignation, work is evolving, with millennials…
Search is search, right? Let’s rephrase: people are people, right? Except one person differs drastically from the next in so many ways. And because people are the ones doing the…
When it comes to improving customer experiences, you might wonder about the common opportunities among retail, financial services, high-tech SaaS, and technology services companies. Over the last few weeks, I…
Enterprise software categories around search, engagement, personalization, and now experiences have scaled tremendously. In part, because the world continues its pandemic-accelerated race towards extreme digital. (Experiences are more important than…
Implementing location-aware search should be a top priority for brands in 2022. Why? Well, to start with, the holiday shopping season of 2021 fueled a resurgence of in-person shopping, even…
Welcome to the next episode of Whiteboard Wednesdays, our learning series where Coveo experts teach you how to build great search experiences. Check out all of our videos here. Understanding…
That is the question… Welcome to the next episode of Whiteboard Wednesdays, our learning series where Coveo experts teach you how to build great search experiences. Find more tutorials here.…
After two years of life during a global pandemic, it’s pretty clear that the hybrid workplace is here to stay. According to a Gensler 2020 study, 52% of Americans prefer…
