Why Content Velocity Needs Content Discoverability
If you feel mounting pressure to produce more and more content (and do it fast), you’re in good company. Eighty-five percent of companies agree that they feel the same pain.…
Intelligent Search
12 ‘Must-Haves’ for the Best Insight Engine
Reading Gartner Magic Quadrant for Insight Engines1 to wrap your brain around what’s best in enterprise search? Data-driven decision-making is a must in today’s business world. Yet the information needed…
What the Remote Financial Services Employee Really Needs
By now, you’ve heard about the Great Resignation. Employees are flocking to greener pastures, and Banking & Finance is no exception. In fact, it has one of the highest turnover…
What Is Metadata and Why Does My Search Engine Need It?
Trouble understanding metadata? In this article, we’ll dig into the questions, what is metadata and how to use metadata, as well as provide advice on managing it. Going solely on…
The Makings of Exceptional Customer Experience in 2022
One way or another, businesses are coming around to the necessity of digital transformation. They’re attempting overhauls of the customer experience that can be comprehensive, compendious, and remarkably compressed. Yet…
Word2Vec, or How Computers Learned to Talk Like We Do!
If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If not, we have you covered. Word2Vec is a machine learning…
Impress Your CFO With These Customer Experience ROI Formulas
In many companies, when justifying your customer experience (CX) technology investments to your CFO, cost-cutting KPIs are king. Most benefits cited for the CX tech stack are usually around operational…
Drowning in Documents? You Probably Have An Unstructured Content Problem
Unstructured content. As a writer, I hate that term. I remember the first time I heard reference to it — sitting in a meeting and technical people were talking about…
Need Millennial Employee Engagement? AI-Power Your Intranet
Avocado toast not bringing all the millennials to your yard? Sorry, I just dated (and outed?) myself. Anyway, between the pandemic and the Great Resignation, work is evolving, with millennials…
3 Unified Search Examples: How Relevance Takes Your Business to the Next Level
Search is search, right? Let’s rephrase: people are people, right? Except one person differs drastically from the next in so many ways. And because people are the ones doing the…