When your customers are drowning in a sea of content, which makes for a better life raft: smart tags or a smart search? Eighty percent of U.S. adults know exactly…
If you can count on one thing, it’s that customer service will only become more important for banking and financial services organizations. For growth-oriented companies, at least. Research from Salesforce…
If you feel mounting pressure to produce more and more content (and do it fast), you’re in good company. Eighty-five percent of companies agree that they feel the same pain.…
Reading Gartner Magic Quadrant for Insight Engines1 to wrap your brain around what’s best in enterprise search? Data-driven decision-making is a must in today’s business world. Yet the information needed…
By now, you’ve heard about the Great Resignation. Employees are flocking to greener pastures, and Banking & Finance is no exception. In fact, it has one of the highest turnover…
Trouble understanding metadata? In this article, we’ll dig into the questions, what is metadata and how to use metadata, as well as provide advice on managing it. Going solely on…
One way or another, businesses are coming around to the necessity of digital transformation. They’re attempting overhauls of the customer experience that can be comprehensive, compendious, and remarkably compressed. Yet…
If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If not, we have you covered. Word2Vec is a machine learning…
In many companies, when justifying your customer experience (CX) technology investments to your CFO, cost-cutting KPIs are king. Most benefits cited for the CX tech stack are usually around operational…
Unstructured content. As a writer, I hate that term. I remember the first time I heard reference to it — sitting in a meeting and technical people were talking about…
