Something curious is happening with respect to knowledge management. One look around would suggest that, before the pandemic and so-called Great Resignation, knowledge management was dead. A dusty backoffice relic…
During my various adventures in the technology space, nothing was more frustrating than a poor culture of knowledge sharing. I can recall numerous occasions in which “end users” — aka…
Where does your company fall among the four phases of knowledge management maturity? Let’s back up a little. Researchers speculate that in a decade, ‘remote work’ will just be ‘work’.…
How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
Digital assistants are just one example of how the Internet of Things (IoT) has penetrated our daily lives, both personally and at work, and that connectedness is expanding. The IoT…
What comes to mind when you think of a good parent? In many ways, you’re also thinking of qualities that you need from a search experience: guiding you through confusion,…
Have you ever stopped to think about the the value of your organization’s collective knowledge? If your customers and support engineers can’t access the right content (knowledge articles, documentation, videos,…
“Hey Alexa, what’s the weather looking like for the 4th of July weekend?” “Ok Google, tell me the closest place to buy hot dogs” “Siri, how do I set up…
Data normalization is essential to aligning unstructured and structured data to create actionable information and knowledge. My health is important to me, particularly how much I weigh. Like all Canadians…
Intranets were created for many to consume content and few to create it. With the amount of content on intranets today, they have become a “content graveyard” for employees, rather…
