Enterprise search is the subject of millions of papers, blogs posts, and articles. How to make it work? What not to do? How to avoid redoing it again because it’s…
The line between the digital and physical workplace continues to blur. Digital technology has become essential as the COVID-19 pandemic forced businesses to employ remote workers, and will continue to…
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release, and “Experience Cloud” in September of 2020), Salesforce Experience Cloud has grown in popularity…
It was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, I see parallels between how we were caught flat-footed…
Relevance is the key to competing in an overcrowded market, and relevance starts and begins with the ability to engage people, intoned Louis Têtu, chairman and CEO, Coveo at the…
Being digital is not enough! Nowadays, you need to ensure that your employees focus on their jobs, not on the systems they use. Just like we want Coveo users to…
Remaining relevant is one of the most important ways a business can scale and be differentiated from its competitors. It is equally as important in the workplace if you’re looking…
When it comes to a brand’s online experience, personalization is the new mandate. But personalization goes beyond content creation and web content management – it requires advanced planning, strategy and…