During my various adventures in the technology space, nothing was more frustrating than a poor culture of knowledge sharing. I can recall numerous occasions in which “end users” — aka…
How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
The digital workplace in this “Roaring 20s” decade is anything but tame and complacent. The modern workplace flies at the speed of thought, bombarded with all types of information overload.…
There is no denying that big ideas move businesses — as well as the industry that surrounds them — forward. Game-changing innovation is so sought-after that many business leaders dedicate…
Businesses today are run on data. With the explosion of digital technology transforming the workplace, there is no shortage of data and information available for employees to use to become…
Two weeks ago was Coveo’s mid-year sales and marketing meeting in our Headquarters in Quebec City. The city is absolutely beautiful — but summer in Quebec is much more tolerable…
I recently caught up with Active Commerce’s CTO and Sitecore MVP Nick Wesselman. His company incorporated Coveo intelligent search as part of its latest release (version 3.2). I wanted to…
Amid the excitement and athleticism of the Olympics, we have uncovered another interesting display of global competition. And although it may not be as entertaining, the ramifications are more far-reaching.…
Customers are the lifeblood of every organization. And yet most don’t know enough about their customers, their interactions, their preferences, what they’ve said across social channels, if they are happy,…
