Reading Gartner Magic Quadrant for Insight Engines1 to wrap your brain around what’s best in enterprise search? Data-driven decision-making is a must in today’s business world. Yet the information needed…
How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
You never know when you’ll find yourself in conversation with a chatbot. I recently went to SiriusXM’s customer support site to find a resolution for a streaming issue. I was…
Working remotely didn’t stop us from continuing to innovate in order to expand upon our service offering ahead of our Summer Release. Now that we’re here, we are excited to…
Who isn’t investing in a chatbot right now? From Mastercard to Lyft, it seems like 2018 will be the year of the chatbot. In fact, of 800 surveyed decision makers,…
