Don’t look twice, but you’re losing B2B customers to sites that offer a B2C experience. B2B customers are also B2C consumers. They refuse to wait more than one second for…
The promise of automatic synonym detection is a key feature request of most search architects. After all, who wants to dig around in query logs trying to figure out all…
You read the Gartner Magic Quadrant for Insight Engines1 every year to wrap your brain around what’s best when it comes to enterprise search. You might have even started implementation.…
With an edict to enable personalized experiences, it’s important to have a platform that is flexible enough to meet the myriad requirements that come from business groups. Here we outline…
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure, if the name of what you are looking for is…
Two thirds of TSIA members recently reported using two or more knowledge management systems in the past several years. And, according to the TSIA’s 2015 Global Technology Survey, 77% of…
