Something curious is happening with respect to knowledge management. One look around would suggest that, before the pandemic and so-called Great Resignation, knowledge management was dead. A dusty backoffice relic…
The line between the digital and physical workplace continues to blur. Digital technology has become essential as the COVID-19 pandemic forced businesses to employ remote workers, and will continue to…
When it comes to choosing a site search engine for an ecommerce platform, evaluating an ecommerce search vendor is a cumbersome task. Multiple vendors tout AI capabilities. As Gartner analyst,…
In a previous article we addressed how, despite having machine learning, digital merchandisers are forced into manually managing synonyms. We showed how it is tedious, laborious, non-scalable – and error-prone.…
The first big challenge one is confronted with when joining Coveo is coming to understand the product and what we do. For a marketing gal like me, that task was…
All website visitors come to a website with an intent. They are looking for specific information, and they want to find it as quickly and easily as possible. Organizations and…
With Coveo, Mathematica Policy Research has taken website visitor experiences to the next level. The countdown is finally coming to an end: in just a few weeks, Google Search Appliance…
“I think machine learning’s the big game changer for support and the experiences that people have” – Nigel Piper When Nigel Piper, Executive General Manager, first joined Xero, the company…
“By 2020, 51% of consumers and 75% of business buyers expect companies to anticipate their needs and make relevant suggestions.” – Huffington Post Delivering relevant interactions is no longer optional.…
When most people hear the words “digital experience”, they think of the mission critical, growth driving, customer experience. While customer experience is rightfully a priority of leading organizations, companies mustn’t…
