Coveo customer since | 2024 |
Industry | Furniture and homeware retailer |
Based in | Australia and New Zealand |
Challenge | Improving the shopping experience, engagement, and conversions while drastically scaling their product catalog. |
Method | Optimizing search and product discovery, curating personalized experiences and recommendations. |
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Uplift in average order value for search sessions
Increase in engagement with search
Reduction in merchandising effort
0
days
To achieve results
“We chose a partner who shares our vision and is invested in our growth. With Coveo’s AI roadmap, we’re continually pushing the boundaries of what we can deliver for our customers — backed by dedicated local support and a genuine commitment to our success."
Paula Mitchell, Digital General Manager, Freedom Furniture

Freedom: Trailblazers in Ecommerce Innovation
0
+
Products
3 keys to Freedom’s success
1
Relevant Product Discovery
Predictive suggestions and relevant search results powered by multiple layers of AI models guide visitors through their shopping journey.
2
Scalability
AI-powered listing pages have improved efficiency, removed the need for manual curation of thousands of category pages and provided Freedom with needed scalability to further expand their product catalog.
3
Merchandising and Insights
A dedicated, intuitive merchandising hub that combines AI and manual controls to ease the management of product discovery and drive better business results.
Search and Listings
Search and Listings
Unified indexing and predictive search capabilities to achieve effortless product discovery, regardless of catalog complexity.

Personalization
Personalization
Search and suggestions that adjust to buyer intent in real time.

Recommendations
Recommendations
Rich library of AI product recommendation strategies including in-session based on real-time buyer behavior and intent cues.

Merchandising and Insights
Merchandising and Insights
Intuitive merchandising controls to easily tune search, listing pages, and recommendations with full visibility into performance metrics.

See the AI Behind Freedom’s Success
See the AI Behind Freedom’s Success
Discover what AI search, product discovery, and merchandising could do for your organization! Book a personalized demo and see how you can get real results like Freedom.

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Get an In-Depth Look at Coveo’s Core Capabilities
Get an In-Depth Look at Coveo’s Core Capabilities
18 years of innovation. A decade in AI. 700+ leading brands. Discover the Composable AI Search & Generative Experience Platform powering the digital experiences of the world’s most innovative enterprises.
Boost Average Order Value Like Freedom
