Report
Forrester Wave™: Journey Orchestration Platforms, Q2 2020
Using real-time data to understand customer behavior, journey orchestration platforms are using AI to tailor content discovery to each individual. With complimentary access to the Forrester Wave report, meet the most significant vendors in this space, including Coveo.
Download the full report to learn:
- Key considerations for evaluating journey orchestration platforms
- The strengths and weaknesses of the top 11 technology providers
- Where data fusion, journey discovery, and real-time decisioning meet
- How Coveo unifies data to deliver predictive, rich content experiences
What is Journey Orchestration?
Journey orchestration helps organizations use real-time data about the individual in order to predict and adjust future behavior in the moment of interaction. These tools provide an integrated, actionable, and real-time view of the customer across marketing, product, and customer service journeys.
